Global network, local strength
Cross-border and commercial debt collection profession
Regarding iQor RMS in Hong Kong
RMS (Hong Kong) has over 40 years of debt collection experience in Hong Kong and possesses extensive expertise across various industries, including government departments, manufacturing, food and beverage, and logistics. Tailoring our approach to different sectors, we employ professional negotiation skills and collection strategies using compliant and effective collection methods to assist clients and improve debt recovery rates.
RMS originated from Dun & Bradstreet's (D&B) commercial accounts receivable management division, with a 170-year legacy. Its parent company, iQor, is headquartered in the United States, with a debt collection network covering 190+ countries.
Specializing in local debt collection, cross-border debt collection, and legal recovery, we strictly comply with Hong Kong laws and regulatory requirements throughout the process while ensuring a high recovery rate.
Please rest assured that any overdue bills and past-due debts can be handled by RMS professional debt collection personnel.
iQor RMS' Strengths
Advantages of RMS
- A trusted international brand with over 170 years of expertise in accounts receivable management.
- Globalized services, with a network coverage in over 190 countries and regions worldwide
- A long-established database containing extensive corporate commercial and credit information.
- A comprehensive domestic collection network in China, supported by alliances with more than 200 law firms specializing in commercial law and debt recovery across major cities.
- With over 1,000 branches and partners worldwide, we are able to exert close and continuous pressure on debtors.
Accounts Receivable Collection Process
Send Demand Letters and Emails
Issue a formal overdue notice
Initial gentle contact • Courtesy reminder
Initial Gentle Phone Contact
Polite reminder and clarification of misunderstanding
Verify data • Understand financial status
Collection Calls
Initiate more intensive telephone collection
Multiple contacts across multiple time periods • Increased chance of collection
Effective and Compliant Collection Methods
Negotiation, mediation, and developing a repayment plan.
Applying empathy and negotiation skills • Zero tolerance for illegal harassment
Manage Repayment Plan
Set up and monitor payment plans
Documenting terms • Ensuring timely fulfilment
Skip Tracing
For cases involving lost contact or deliberate evasion
Identifying the latest debtor information
Field Visits / Legal Action
Conducting on-site visit or initiate legal proceedings
Take necessary enforcement measures based on the specifics of the case
Frequently Asked Questions (FAQ)
Debt collection agencies (debt recovery companies) are professional organizations specializing in commercial debt collection, assisting businesses or individuals in recovering overdue accounts. iQor RMS, as a legitimate and experienced debt collection agency, helps clients effectively recover funds through compliant methods.
Yes, legitimate debt collection companies operate under strict regulation by Hong Kong laws and other applicable national legal requirements. iQor RMS strictly adheres to the Personal Data (Privacy) Ordinance, the Banking Code, and all applicable regulations, and does not employ any illegal or harassing methods.
When internal debt collection resources are limited or ineffective, a professional debt collection agency can provide more efficient and compliant solutions. RMS, with over 40 years of experience, a global network, and a professional team, can save clients time, improve recovery rates, and reduce bad debt risk.
RMS provides comprehensive commercial debt collection services, including:
• Gentle reminders and formal demand letters
• Multi-channel follow up via phone and email
• Repayment plan negotiation and monitoring
• Skip tracing and on-site investigations
• Legal action and litigation support
• Corporate credit and risk management
RMS adopts a success based fee model (“No Collection, No Commission”): commission is only charged when funds are successfully recovered. The exact commission rate depends on the complexity of the case and will be clearly communicated before engagement.
Yes. RMS has a dedicated skip tracing team and a global database, enabling us to lawfully investigate a debtor’s latest address, contact information, and asset status. Even when a debtor cannot be reached, we maintain a strong likelihood of re establishing contact and advancing the recovery process.