Over 40 Years of Hong Kong Experience – A Trusted Specialist in SME Debt Collection
RMS has deep roots in the local market, with a strong understanding of industry operations, providing SMEs with personalized and accessible debt recovery solutions.
Food Service Suppliers
Handling common problems such as rent arrears for restaurants, banquet halls, and cafes, supplier debt, and outstanding cleaning fee.
Logistics & Transportation
Specializing in the collection of freight charges, storage fees, and freight forwarder receivables, with strong expertise in cross border logistics contract disputes.
Manufacturing
Collecting outstanding payments from factories, OEMs, and trading companies, including raw material debts and receivables from engineering projects and overseas buyers.
Wholesale
Managing accounts receivable, credit card chargebacks, and supply chain liabilities for retail stores, wholesalers, and online shops.
Our Commitment
100% compliant with Hong Kong’s Personal Data (Privacy) Ordinance, giving SMEs complete peace of mind when managing debt recovery.
RMS, as a professional debt collection firm in Hong Kong, ensures that all collection activities fully comply with the Personal Data (Privacy) Ordinance (Cap. 486) and applicable regulatory requirements.
- All customer data and debtor information are used solely for lawful collection purposes and are never disclosed or misused.
- Encrypted communication channels and secure systems are used throughout the process to ensure the safe transmission and storage of all data.
- No illegal, harassing, or unethical practices are ever employed; intimidation, verbal abuse, and undue pressure are strictly prohibited.
- Regular internal audits are conducted to uphold the highest standards of compliance.
- Transparent progress reports are provided, allowing SME clients to stay informed of collection status at all times.
We understand that SMEs place great importance on reputation and privacy. That’s why, guided by the principles of being approachable, compliant, and effective, RMS Hong Kong provides a debt collection service you can entrust with complete confidence.
Commonly Asked Questions About Debt Collection for Hong Kong SMEs
Here are brief answers to the questions SMEs ask most often. For more details, please refer to the full FAQ.
Will debt collection by SMEs affect customer relationships?
No. RMS uses a gentle and professional communication approach, prioritizing out of court resolutions to help both parties maintain long term business relationships.
What is the commission fee model?
We adopt a success based fee model (“No Collection, No Commission”): commission is only charged when funds are successfully recovered. The exact fee depends on the complexity of the case and will be clearly explained before engagement. (Detailed Fee Structure → Click here to view）
Do you need a lawyer's letter? Is it expensive?
It depends on the situation. RMS can issue professional Legal Demand Letters at an affordable and transparent price. These letters are often effective in prompting debtors to repay without requiring court action. (Legal Demand Letter Service Details → Click here to view）
Will the debtor know that I commissioned the collection process?
We act as a professional third party representative, safeguarding client identity and commercial confidentiality in accordance with Hong Kong’s Personal Data (Privacy) Ordinance.