Phone Debt Collection Practical Skills
With over 40 years of local professional debt collection experience, RMS has translated practical techniques into courses to help trainees communicate more effectively with debtors and accelerate debt recovery. Suitable for finance, credit, sales, and collection teams.
Course Objectives
Drawing on over 40 years of local debt collection experience, RMS has translated its years of professional collection techniques into a training course. This course helps participants communicate more effectively with debtors and accelerate debt recovery.
Course Outline
Accounts receivable management
- The importance of phone debt collection
- Today’s payment flow cycle
- DSO (Days Sales Outstanding)
- Tips for evaluating DSO
Collection techniques and process
- Behavior patterns
- N2 Pattern
- Personal attitude
- Provocative attitude
- Cooperative attitude
- Adaptable attitude
- Negative attitude
- Compromise attitude
- Strengthen behavior and attitude
Effective debt collection techniques
- Benefits of debt collection via phone
- POWER Mode
- Preparations
- Customer Data
- Strong opening remarks
- Phone messages
- Handling objections
- Concluding with a commitment
- Quick response
- 101 Tips & Techniques
- The importance of You
The course is taught personally by RMS Owen, a senior debt collection instructor, combining practical case studies with the latest communication techniques, making it suitable for finance, credit, and sales personnel from small and medium-sized enterprises to enroll. Upon completion, participants can apply the skills immediately to improve telephone collection success rates and corporate cash flow.