Privacy Policy

The data we collect

We may collect the following types of personal data:

• Name, Company Name, Job Title
• Contact Phone, Email Address, Fax Number
• Mailing address and billing address
• Bank Account Information (for necessary collection procedures only)
• Transaction records and contract information related to debt
• Website browsing history, IP address, cookie data

We only collect data necessary for debt collection, credit management, and related services, and will not collect sensitive personal data without cause.

How we use your data

Your personal information will be used for the following purposes:

• Provide debt collection, credit assessment, and accounts receivable management services.
• Contact clients, debtors, or related parties for collection communication
• Perform customer identity verification and risk assessment
• Comply with laws, court orders, or regulatory requirements
• Improve service quality, conduct internal training, and perform quality control.
• Send service updates and industry news (you can unsubscribe at any time)

Data Sharing and Transfer

We may share your data with third parties in the following circumstances:

• Work with our cooperating lawyers, investigation companies, and credit reporting agencies to execute collections.
• Cooperate with courts, bailiffs, law enforcement agencies, or regulatory bodies
• Share with other member companies within the iQor Group (for necessary business purposes only)
• Transferring data (subject to confidentiality) during a business transfer or merger

We will not sell, rent, or use your personal information for unauthorized purposes.

Data security

We employ industry-standard security measures, including:

• Encrypted transmission (SSL/TLS)
• Firewall and Intrusion Detection System
• Strict internal access controls and employee confidentiality agreements
• Regular security audits and data backups

Although we do our best to protect your information, internet transmission is not 100% secure, and we cannot guarantee the absolute security of your information during transmission.

Your rights

Under the Personal Data (Privacy) Ordinance, you have the following rights:

• Review the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request to stop using your data for direct marketing
• Requesting the deletion of your data under specific circumstances

To exercise the aforementioned rights, please contact our Privacy Officer in writing: